Terms & Conditions
The terms that govern your use of this website, how an order becomes final, and what to expect on delivery, sizing and returns.
1. Acceptance
This website is operated by OKUHLE, trading as OHY Okuhle ("we", "us", "our"), based in Pietermaritzburg, South Africa. By using this website or placing an order with us you agree to these Terms & Conditions, read together with our Privacy Policy and Cookie Policy.
2. Our details
| Trading as | OKUHLE / OHY Okuhle |
|---|---|
| ngoonairzie@gmail.com | |
| WhatsApp / Phone | 076 198 1607 |
| Location | M70 Road, Mvundlweni, Pietermaritzburg, KwaZulu-Natal |
3. Use of this website
You may use this site to browse our range and place an order. You agree not to use the site for any unlawful purpose, submit false information, attempt to gain unauthorised access, or interfere with its proper operation. We may decline to fulfil an order where we reasonably suspect fraud or abuse.
4. Orders & pricing
This website does not process online checkout. Prices shown are starting prices in South African Rand (ZAR) and are a guide only. Every order is confirmed individually with you on WhatsApp, where final price, size, colour, quantity and any customisation are agreed before you pay.
- Submitting the Quick Order form or an "Order Now" button opens WhatsApp with your details pre-filled — it does not place a binding order by itself.
- An order is only confirmed once we reply on WhatsApp confirming availability, final price and expected timing, and you confirm you'd like to proceed.
- Some pieces are made to order; production and delivery timelines will be given to you when your order is confirmed.
- We reserve the right to limit quantities, decline an order, or correct a pricing error before confirming it.
5. Payment
Payment methods (such as EFT or cash on collection) are arranged directly with you when your order is confirmed on WhatsApp. Lay-by is available on orders over 2–3 months — ask us for terms when you order. We do not collect card or banking details through this website, and you should never send us your PIN, OTP or full card number over WhatsApp or any other channel.
6. Delivery & collection
Delivery and collection options, timing and any delivery fee are agreed with you individually based on your location and the item's production time. Risk in the goods passes to you once you have received them at collection or on delivery.
7. Sizing, returns & faults
- Please check our sizing guidance with us on WhatsApp before ordering, especially for made-to-order pieces.
- If an item arrives faulty or materially different from what was ordered, contact us within 7 days of receiving it and we will offer a repair, replacement or refund in line with the Consumer Protection Act 68 of 2008.
- Because many pieces are made or printed to order, we are not able to offer a change-of-mind return once production has started, unless the item is faulty — we'll always tell you if a piece is made to order before you confirm.
8. Intellectual property
The OKUHLE and OHY name, logo, emblem, designs and all content on this website are owned by us and protected by South African copyright and trade mark law. You may view and share pages of this site for personal, non-commercial purposes, but may not otherwise copy or reproduce our branding or designs without our written consent.
9. Limitation of liability
To the fullest extent permitted by law, this website and its content are provided "as is". We are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms limits any liability that cannot lawfully be excluded, including for our own fraud or gross negligence.
10. Your statutory rights
Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or the Protection of Personal Information Act 4 of 2013. Where a term conflicts with such a right, your statutory right prevails.
11. Governing law
These terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the jurisdiction of the South African courts. Please contact us first so we can try to resolve any issue directly.
12. General
- Changes. We may update these terms from time to time; the version published here is the current one.
- Severability. If any provision is found unenforceable, the rest continues in force.
- Whole agreement. These terms, with our Privacy and Cookie policies, are the whole agreement between us regarding use of this website.
Questions about these terms? Message us on WhatsApp or email ngoonairzie@gmail.com. You can also read our Privacy Policy and Cookie Policy.